Return Policy

At Contraband, we are committed to ensuring your satisfaction with our products, customer service, and overall shopping experience. However, if you are not completely satisfied with your purchase, we offer a return option under the terms outlined below.

Domestic Orders:

If you receive a defective item, you must return it unused, in its original condition and packaging, along with the invoice. To initiate a return for a defective product, you must report it within 7 days of receiving the product by contacting us at 02261109732 or via email at hello@itscontraband.com. For further information regarding the refund process for defective products, please refer to the "Refund" section below.

7-Day Return Policy:

For domestic orders (within India), if your product arrives damaged or defective, you may return the item unused, in its original condition and packaging, along with the invoice, within 7 days of receiving the product. Upon confirmation, our courier partner will collect the product from the address provided and return it to us.

Return Charges:

  • Domestic Returns: For returns within India, there are no shipping charges for you. Our courier partner will collect the product from your address at no additional cost to you.

How to Initiate the Return Process:

  1. Contact Contraband Customer Support within 7 days from the receipt of your order by calling 02261109732 or emailing hello@itscontraband.com.

  2. Do not return the product until you have received a confirmation email from Contraband with instructions.

  3. The product must be returned in its original condition, unused, and unaltered.

  4. Include the invoice/guarantee card inside the return package. Returns will not be processed without these items.

Note: Requests for returns will not be accepted after 7 days from the date of receipt.

Refund Process:

Once we receive your returned product, we will inspect it to ensure it is unused, in its original packaging, with all tags and the invoice. If everything is in order, we will initiate the refund process.

  • For online payments, the refund will be issued to the original payment method within 7-15 working days.

  • For COD (Cash on Delivery) orders, the refund will be processed via NEFT (National Electronic Fund Transfer).

Refund for Domestic Orders:

  • For domestic orders (within India), we offer a 100% refund for returned products, provided the conditions are met.

  • Refunds will be processed via the same payment method used for the original transaction. If the original payment method is no longer valid, the refund will be issued by cheque.

Refund for International Orders:

For international orders, we do not generally offer refunds. However, refunds may be issued under the following circumstances, at the sole discretion of Contraband:

  1. Defective Products: We will accept the return of defective products and provide a refund. The return shipment charges will not be deducted if the product is found defective after inspection by our Quality Assurance team.

Non-Delivery Due to Customer Unavailability: If our logistics partner is unable to deliver the product due to the customer’s unavailability, despite repeated attempts, we will issue a refund. Please note, shipping costs (to and from), customs charges, and any other expenses incurred by Contraband will be deducted from the refund amount.