Terms and Conditions
Introduction
Please review these Terms and Conditions carefully before accessing, using, or obtaining any products or services from our website. By accessing the Contraband website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you are not authorized to use our website. In these Terms, “we,” “us,” and “our” refer to Contraband, and “you” or “your” refers to you, the user of our website.
Changes to the Agreement
We reserve the right to modify these Terms at any time, for any reason, by posting an updated version on our website. These changes will not affect any rights or obligations that arose prior to such modifications. Your continued use of the website after such modifications have been posted will be governed by the Terms in effect at the time of your use. We encourage you to periodically review these Terms for any changes.
If you do not agree to the updated Terms, you may terminate your account or services by contacting us via email. These Terms and procedures apply to all Contraband products sold on this site.
Business Hours
The Contraband team operates Monday through Friday, from 10:00 A.M. to 6:00 P.M. IST (India). We observe holidays as declared by the government.
Payments, Cancellations, and Refund Policy
For any payment-related issues, please contact us via email at hello@itscontraband.com.
Payments can be made in INR.
3.1 Billing
All payment transactions are processed through secure payment gateway providers. Customers can purchase products through the Razorpay payment gateway. Upon successful payment, an official receipt will be sent by the payment gateway on behalf of Contraband via email, which can be used as a reference for future inquiries.
3.2 Refund Policy
Please refer to our Refund and Cancellation Policy for further details.
Customer Support
For any account-related or payment-related inquiries, please contact us using the "Contact Us" section of our website. We will make reasonable efforts to respond to customer support inquiries promptly, but we do not guarantee a specific response time or that all inquiries will be addressed.
Rights You Grant Us
By accepting these Terms and Conditions, you explicitly grant us permission to contact you via phone, SMS, or email using any medium deemed appropriate by Contraband.
We reserve the right to feature your image in photos, videos, or other promotional materials. Additionally, we may use your personal information to notify you about other products offered by us. However, we will not share or distribute your personal information with any third-party marketing database or disclose it to third parties, except as required by applicable law or on a case-by-case basis after verifying the third party.
Contact Us
If you have any questions regarding Contraband, please reach out to us through the "Contact Us" section of our website.